Terms & Conditions

1. Scope of Application
This Privacy Policy applies to your use of our websites .

2. Information We Collect
There are three general categories of information we collect: 
(1) Information you give to us; 
(2) Information we automatically collect from your use of the Site ; 

(1) Information you give to us
Your name and contact details (such as your email address, mailing address, phone number, and password)
Your payment information (such as your credit/debit card number, security)
Your communications and contact history with us (such as chat and instant messages, or communications with our social media channels)
Other information (such as product reviews, survey responses, participation in promotions, and other user-generated content)

(2) Information we automatically collect from your use of the Site
Purchase history and saved items (such as what you bought and what you've placed in your cart or saved)
Log data and device information (such as details about how you've used the Site, IP address, hardware and software information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
Geo-location information (such as IP address, browser information or mobile GPS information)

3. When We Share Your Information
We share your information with the following categories of recipients as an essential part of being able to provide the Site, the Service and related services and offerings, including customer service, to you:
Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
Professional service providers who help us run our business, such as marketing companies and advertising partners.
Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors and card issuing banks if you choose to use their services or offerings.
We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

4. Our Cookie Policy
We use cookies when you visit our Site to analyze traffic, optimize performance and content and to provide an integrated and more personalized shopping experience for customers. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:
Functionality cookies, which allow you to navigate the site and use our features.
Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. 
Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. 

5. Our Security Measures
The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact service@neonora.com.
We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.

6. Keeping Your Information
We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.